Paper short abstract:

Process-automation in the wake of knowledge-driven digital economy is marred by complexities and challenges. In this backdrop, this paper evaluates the effectiveness of digital development innovation and highlights the critical success factors towards sustainable innovative infrastructure.

Paper long abstract:

The use of innovative technology in infrastructures helps in achieving the sustainable solutions through increasing the efficiency of system processes. Using mix-method approach, this paper evaluates the efficiency of an engineering firm going through a re-engineered processes in Pakistan. In the age of globalization, achieving suitability through digital solutions and aligning business process is imperative for firms to compete on both cost and quality . Nonetheless, the implementation faced many challenges at planning, implementation and training level besides the complexities in the existing processes which demanded the re-engineering of the business process. Firm ultimately restructured the business operations structure and introduced the new innovative solutions for the business operation. The paper evaluates the process times prior to and after the the implementation of digital solutions. The study concludes that the infrastructural development Engineering Firm has achieved the targeted efficiency in its operations and now proceeding to increase the efficiency output. System Leadership has played a vital role in handling the challenges and complexities in the Firm. Industrialization demands the energy efficient and effective solution. The investment in high-tech products is need of infrastructural firms to harmonize the business process and also promotes the collaboration among different domains. The advancement and availability of innovative solutions at niche level would not be much effective to achieve automation in contrast to globally accepted solutions. The Firm has also provided a guideline for firm owners, employees and quality managers for process transformations to increase inclusive engagement particularly in context of developing countries.