Paper short abstract:

A state hospital in Indonesia should be based on its health function in a social-mental-physical context to the people. But, its resources of health employee are not in accordance with a modern hospital human function. Even, some of them become legal transgressors.

Paper long abstract:

This paper will describe the service (performance) system of a state education hospital. Focusing on a clinic of obstetric-ginecology department (OGD) this paper will analyse its practice work relationship with a clinic of internal disease department (IDD), central of surgery department (CSD), and blood test department (BTD). Based on an interview and a direct participant observation, its data are also related to the response of patients and ex-patients toward clinic services such as: OGD, IDD, CSD, orthopedic/osteo department (OD); emergency care unit, BTD, also physicians work attitude toward insurance patients, and the condition of part of insurance service. Particularly, this paper's data are related to the performance of the nurse/officer (to the patient service); physician (in OGD, and OD) that was not in accordance with a modern hospital human function, which were assumed related to legal transgression done by a certain employees, because of their money cultural focus. In addition, as a state public health service, this hospital is not based on an international health regulation for supporting people's interests on social-mental-physical health.