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Paper short abstract

This paper will examine how digital platforms, algorithms have shaped working conditions for gig workers. I employed a convergent mixed-methods approach to demonstrate the interconnection between digital platforms' algorithmic control, media framing of digital platforms, and worker narratives.

Paper long abstract

Digital Platform-mediated work has significantly impacted the urban labour market in terms of changing traditional flexible work arrangements and making them more precarious. This paper will examine how digital platforms algorithms and media practices have shaped working conditions for gig workers in Delhi/Delhi NCR (Delhi/National Capital Region). I used a convergent mixed-methods approach that included structured surveys, semi-structured interviews, ethnographic research and grounded theory coding to show how digital platforms algorithmic control, media framing of digital platforms and worker narratives are interconnected. Some of my most important findings were that gig workers experience extreme income volatility due to the lack of transparency surrounding digital platforms algorithms; that gig workers developed highly effective resistance strategies using WhatsApp groups and coded language; and that there are specific, acute, gendered and disability-specific concerns about safety and access to employment. This study adds to the literature by providing a geographic, media studies, and labor studies lens by centering on worker lived experiences and media practices within a South Asian context, providing key policy implications for social protection in India.